FAQ

The software does not receive data from the RTSP stream.

• Check if all devices connected to network.
• Check if camera is connected to RTSP device (for example the Teradek Cube).
• Check if all devices are powered and running.
• Check for errors indicated at RTSP device (Teradek Cube has a small screen and some LEDs)
• Check for correct IP address to your RTSP device, look for rtsp.ini.

Re-connect all devices.
Re-start the software.

This issue may be caused by performance problems:

• Processor too slow; other applications may impact the performance, e.g. virus scanners or windows updates
  → Disable all background processes. If this does not help, you will need to update your PC hardware
• Network jam
  → Check your network traffic, split your network or check for speedier network.
• Video bit rate is too low (reduces visible quality)
  → Use higher bit rate
• Video bit rate is too high (overheat the network)
  → Use lower bitrate
• Too many clients are connected to the RTSP device via direct connection
  → Use Multicast instead

Check if:

• All network components are connected and working properly
• The network has been set up correctly, i.e. if the Scoring PC is connected to the network and no IP addresses used twice
• The Scoring System is running properly
• ISUCutter3FS contains the correct IP address and the correct port, have a look into dvcutter.ini

Please push Button 'main' for the main System first.

• Please power off the system by holding the power button for more than 4 sec.
• Disconnect any network cable and start again.
• If the system is running, please connect to the internet and run all windows updates.
• Then please turn of any windows updates and any error reporting.
• Please make sure that you always shut down the PC correctly.